Contact Information

Contact Methods

Customers can reach Genalle customer service via email at info@mygenalle.com. We are dedicated to providing prompt and helpful assistance to all inquiries. Whether you have questions about our products, need assistance with an order, or require support for any other reason, our customer service team is here to help.

Business Hours

Our customer service hours are as follows:

• Monday to Friday: 10 AM - 5 PM (EST)
• Saturday and Sunday: 12 PM - 5 PM (EST) We aim to respond to all customer inquiries received during these hours. Please note that our response times may vary during peak periods or holidays.

Physical Address

For mail correspondence or returns, please send items to the following address:

Genalle 12345 Parklawn Dr. Suite 200 Rockville, MD 20852

USA Our mailing service is available Monday through Friday from 9 AM to 4 PM. Please ensure that any returns or correspondence sent to this address are within these hours to ensure proper receipt and handling.

Response Time

Our typical response time to customer inquiries is 48-72 hours. We strive to address all questions and concerns as promptly as possible. Please include your order number and a detailed description of your inquiry when contacting us to facilitate a faster resolution.