FAQs
Orders, Shipping & Tracking
What is your shipping policy?
Our shipping policy ensures a smooth delivery experience. Orders are typically processed within 1-2 business days after payment verification. We offer economy shipping (5-10 business days). Tracking information is provided upon shipment.
Can I track my order once it has been shipped?
Yes, once your order is shipped, you'll receive a confirmation email with tracking information to monitor its progress.
When should I order my gifts?
To ensure timely delivery, we recommend ordering gifts at least 10-15 business days before the desired delivery date.
What are my shipping options?
We offer economy shipping (5-10 business days). Cost varies depending on the selected products.
Do you ship outside of the U.S.?
Yes. We currently ship to the United States, Canada, and Mexico. We are working on expanding our shipping options and plan to offer international shipping to additional destinations starting in the New Year. Stay tuned for updates!Thank you for your understanding and patience as we strive to better serve our global customers.
How do I gift wrap items in my order?
During checkout, you can select our gift wrapping option. Your items will be beautifully wrapped and ready for gifting upon arrival.
What do I do if I think my order is lost?
If you believe your order is lost, please Contact with your order details. We'll assist you in locating your package.
What if I need to cancel or change my order?
Please contact us immediately if you need to cancel or change your order. We'll do our best to accommodate your request, depending on the order status.
Do you have same day delivery available?
At this time, we do not offer same-day delivery. However, we strive to ensure timely shipping and delivery of all orders.
What are my payment options?
We accept Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. Payment is processed securely during checkout for your convenience.
Returns & Exchanges
What is Genalle’s return policy?
Our return policy allows for returns within 15 days of receiving your order. Items must be unused and in their original packaging for a full refund or exchange.
How do I start a return?
To initiate a return, please fill out the return form on our website or contact our customer support team. We'll guide you through the return process and provide further instructions.
Company
How do you pronounce Genalle?
Our brand name, Genalle (pronounced Ghe-na-le), carries a deep and meaningful story. It is named after the Genale River in Ethiopia, a river that symbolizes resilience and strength as it carves its own path through diverse and challenging landscapes. Just as the river perseveres and flourishes, we believe in the power of resilience and the ability to create a better life, no matter the obstacles.
Genalle is also named after our founder's mother, honoring the strength and spirit of women and mothers everywhere. Women, particularly mothers, embody resilience, vulnerability, and unwavering determination. They nurture and sustain life, facing challenges with grace and strength. Our founder's mother, Genalle, represents this universal strength and serves as an inspiration for our brand.
At Genalle, we advocate for mental health awareness, believing that everyone has the strength to navigate their unique journeys. Our jewelry is not just an accessory but a symbol of the resilience within each of us, a reminder that we can forge our paths and overcome any challenge.
Does Genalle give back?
Yes, at Genalle, giving back is an integral part of our ethos. A portion of our annual sales is dedicated to supporting mental health organizations. Through these contributions, we aim to bolster advocacy efforts, raise awareness, and foster positive change within our communities. We strive to make a meaningful impact and promote the well-being of individuals affected by mental health challenges, thereby enabling them to be present for their families without limitations.
Products & Styling
How do I care for my jewelry?
Proper care and maintenance are essential for preserving the beauty of your jewelry. After each wear, gently polish your jewelry with Genalle provided soft cloth to remove any oils and debris. Avoid exposure to harsh chemicals, perfumes, and moisture to preserve its shine and longevity. Additionally, store your pieces in a jewelry box or Genalle pouch to prevent scratching and tarnishing.
A style I want is sold out, when will it be restocked?
We strive to restock popular styles as quickly as possible. Sign up for our newsletter or follow us on social media to be notified when the item is back in stock.
Promotions & Gift Cards
Do you have any discounts?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to receive exclusive offers and discounts directly to your inbox.
I have multiple promo codes, can I use them all towards the same purchase?
Generally, only one promo code can be used per purchase. However, please contact our customer support team for assistance if you have multiple promo codes you'd like to apply.
Warranty
My favorite Genalle piece is damaged, can it be repaired?
We prioritize the quality of our jewelry and aim to provide pieces that are built to last. However, if your Genalle piece is damaged, please contact our customer support team for assistance. We'll work with you to address any concerns and find a suitable solution.
Do you offer warranties on your jewelry pieces?
While we strive to provide high-quality jewelry that withstands everyday wear, we understand that accidents can happen. Rest assured, all Genalle pieces are backed by our one-year warranty. If your piece experiences any issues within this period, please contact our customer support team for assistance. We're here to help resolve any concerns and ensure your satisfaction with our products.
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CHAMPIONING MENTAL
WELL-BEINGOur jewelry pieces embody self expression and promote mental health awareness wherever life takes you. -
1 YEAR
WARRANTYWe are committed to quality and durability, ensuring peace of mind with every purchase. -
FREE SHIPPING
OVER $75Enjoy complimentary shipping on orders over $75, because improving your style shouldn't involve extra costs.
